RETURN & REFUND

HOW TO RETURN A PRODUCT?

1. REASONS WHY YOU WANT TO RETURN OR EXCHANGE YOUR ORDER:

A change in size (products under $100 will be applied) :

• It happens that you make a mistake. Please insert a note that states which size you would like and we will send you the correct size. In this case, we offer you pay more $20 by filling in your information in this : LINK , choose a title of $20, and then ADD TO CART. We will automatically reship for you the replacement (up or down 1 size) after payment success.You don't need to send an item back. This $20 is only for the shipping fee, not the cost of the product.

You received the wrong item : 

• Like we said. Although we double check everything, it can happen that we send you the wrong item. No worries, please send a photo of the incorrect item they received to Support@nthrone.com and one of the team will follow it up for you.

You received a damaged/faulty item :

• Although quality is one of our top priorities, it can happen that a damaged item is sent out by mistake. In this case, you do not need to return the item. You can keep it, maybe sew it yourself, use it as a rag or throw/give it away. The only thing we need you to do is send us a support email (Support@onraven.com) stating your order number and please include a photo of the damaged good. If we can see in the photo it is damaged, we will send you a new item 100% free of charge ASAP

If you meet the above criteria please shoot us an email to Support@onraven.com.

• Also we would love it if you could tell us the reason why you are returning your item for a refund. We strive to get you the best quality possible, so we'd love to learn from your experience to even up our quality some more.

We don't accept a phone call but we can receive a message via phone number: +86 177 579 79016 and reply for you via email: Support@nthrone.com

2. WE DO NOT ACCEPT RETURNS OR EXCHANGES IF

• You want a refund/return because you "changed your mind". We print on demand and therefore we cannot accept returns with that inquiry.
• The item(s) have been worn or washed
• The item(s) have been altered in any way
• The item(s) are in any way defective from the original and saleable condition unless the condition is our fault
• The item(s) do not have the original tags on them
• The item(s) were a Final Sale item

At the moment, though we do offer free shipping on most of our products, we do not offer free returns. You would need to pay for the cost of shipping back