SHIPPING
ORDER CONFIRMATION:
- As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
HOW MUCH IS SHIPPING?
- Shipping rates may vary depending on your location and the weight/dimension of the product shipped.
- Note that we do offer free shipping on most of our products.
WHERE DO YOU SHIP TO?
- We ship to almost any place in the world, except the following: Alaska, Hawaii, Afghanistan, North Korea, Syria.
WHY DIDN'T MY ORDER COME IN ONE PACKAGE?
- We process your orders through different warehouses all around the globe. Our stock is spread out over multiple fulfillment centers, so you can get items faster. Therefore, orders containing multiple items may be shipped individually. You may receive one item before the next one - so no need to worry if you don't receive them all at once, know they are on their way.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
- We process your orders through different warehouses all around the globe. Our stock is spread out over multiple fulfillment centers, so you can get items faster. Therefore, orders containing multiple items may be shipped individually. You may receive one item before the next one - so no need to worry if you don't receive them all at once, know they are on their way.
US SHIPPING TIME ESTIMATES
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Shirts: 7-14 Days.
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Over Printed Jackets and Hoodies : Processing 12-20 days before shipping.
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Other Printed Products: 20-30 Days.
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Embroidered Products: 25-40 Days.
INTERNATIONAL SHIPPING TIME ESTIMATES
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Shirts: 7-14 Days.
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Over Printed Jackets and Hoodies : Processing 12-20 days before shipping.
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Other Printed Products: 20-30 Days.
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Embroidered Products: 25-40 Days.
HOW CAN I TRACK MY ORDER?
- You'll be receiving the tracking code by e-mail along with instructions on how to track your package. You can also go to our 'Track Order' section on our website. Please note that the tracking information takes 3-7 days to be displayed.
WHY IS MY SHIPMENT STATUS UNCHANGED?
- Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that tracking information can only be displayed after your order has started being shipped. If your tracking information has not been updated for more than 10 days or if the tracking number is not found, please contact us at :Support@onraven.com.
WHY DID I HAVE TO PAY AN EXTRA FEE TO THE SHIPPING COMPANY IN ORDER TO GET MY ORDER?
Depending on each shipping company's policy, you might be charged an additional fee for the final delivery or for the import tax, which sometimes is due to your shipping address being in a remote area. In this case, please kindly pay them the required fee.